Returns

Our pickles are sealed food. Once a jar has left us we cannot take it back and sell it to somebody else, whatever condition it is in, so we do not accept returns because an order is no longer wanted or because a pickle was not to your taste. We would rather say that plainly here than let you find it out after you have posted a jar back to us.

We will replace or refund a pack, in full, if it reaches you damaged, leaking or already opened, if it is the wrong product, or if something you paid for is missing from the parcel. Tell us within 48 hours of delivery and send a photograph of the pack and the parcel it came in. The photograph is the whole of it, and it is what lets us take your word for it and settle the same day.

Message us on WhatsApp at +91 63603 73757, or write to vanasriproducts@gmail.com. Send your order number, which looks like VN59811085 and is on your order page and your invoice, and the photographs. A real person here reads it, Monday to Saturday between 9am and 5pm. There is no form to fill in and no ticket number to quote back to us.

A refund goes back the way you paid, to the same card, account or UPI handle. We cannot send it anywhere else, and that is your bank's rule as much as ours. You will see it move to refund initiated and then refund completed on your order page. How long your bank takes to post it after that is out of our hands.

If you want to cancel, message us before your order is dispatched and we will cancel it and refund you in full. Once it is with the courier it has to run its course, and then the damage and wrong-item cover above is what applies.