Questions, answered
Ordering, delivery and returns, answered by the family who make the pickles.
Ordering and payment
Yes. You sign in with your phone number and a one-time code, which takes a few seconds and means your addresses and your past orders are waiting for you the next time.
There is no password to invent or forget.
Card, UPI or netbanking, through Razorpay's payment window. Your card and UPI details go to Razorpay and never reach us.
Delivery
Free on orders of ₹499 and above. Below that, the charge depends on your pincode: type it at checkout and you will see the exact charge before you pay.
Anywhere in India. We pack and send from Balehonnur in Karnataka.
Under Account, then Orders. That page shows where your order has reached, and once it is dispatched it carries the courier's name and your tracking number. We will message you on WhatsApp when it goes out.
The pickles
Keep the lid closed and store the jar in a cool, dry place away from direct sunlight.
Returns and refunds
Not because you have changed your mind: it is sealed food, and we cannot resell a jar once it has left us.
If a jar arrives damaged, leaking or opened, or it is the wrong product, or something is missing from the parcel, tell us within 48 hours with a photograph and we will replace it or refund it in full. Our returns page has the detail.
Talking to us
WhatsApp is fastest: +91 63603 73757. Or write to vanasriproducts@gmail.com. We read everything ourselves, Monday to Saturday between 9am and 5pm.
Still stuck? Talk to the family.
Monday to Saturday, 9am to 5pm. We read every message ourselves.